COMMONLY ASKED QUESTIONS
ARE THE PRICES NEGOTIABLE ?
Unfortunately, no. The prices are fixed and non-negotiable.
ONCE I OPEN A PRODUCT, HOW LONG CAN I USE IT FOR ?
Our products have an unopened shelf-life of 30 months from date of manufacture or an opened shelf-life of 12 months.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ?
All orders are fulfilled within 1-3 business days. Once it's shipped, a confirmation email containing your parcel's tracking code will be sent to the email address that you use to sign up. You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees. Estimated to arrive within :
1-3 business days (West Malaysia)
5-7 business days (East Malaysia)
Please note that during holidays and promotions, order processing times may be subject to delays. We thank you in advance for your understanding.
Due to the recent events of CoVid-19, we are only able to ship to Singapore, Indonesia and Brunei.
WHAT IS YOUR RETURN POLICY ?
Returns and/or refunds are only offered for brand new, unopened items that are incorrect, damaged or defective. If the product is unopened, we will happily exchange it. Items that have been opened may be denied a refund or exchange.
Only items that were purchased directly from melur skincare website will be accepted. For all products that were purchased through one of our authorized sellers, please contact them directly for assistance.